Question 1

Do you work with clients from all over Spain, or only in Madrid?

Accepted Answer

We work with brands from all over Spain and even from other countries. We receive products via courier and carry out productions in our studio in Madrid. We also travel when the project requires it.

Question 2

What details are required to provide an accurate project estimate?

Accepted Answer

To prepare an accurate quote, it is helpful to know the product type, the number of SKUs, the estimated number of photos per SKU (including angles and detail shots), whether model usage or retouching services are needed, and any visual examples or references you can provide.

Question 3

Do you have a physical studio that can be visited?

Accepted Answer

Yes, our studio is located in Coslada (Madrid). We work by appointment to dedicate personalized time to each project. Please contact us beforehand to schedule a visit.

Question 4

What is your typical delivery timeline?

Accepted Answer

It depends on the volume and type of project, but we typically deliver within 24 hours to 7 business days. For more complex campaigns or high-volume projects, we establish a phased schedule.

Question 5

Do you offer urgent services or quick delivery?

Accepted Answer

Yes, depending on availability, we can offer express productions. Please contact us to confirm if we can accommodate it in our schedule and whether there are any additional costs.

Question 6

How is the shipment and return of products handled?

Accepted Answer

You may send your products to the studio via courier. Once the work is completed, we will notify you so that you can coordinate the shipment directly with your chosen transportation agency.

Question 7

Can I request a meeting or call before hiring?

Accepted Answer

Of course. We can schedule a video call or phone call to address any questions, share references, and ensure that your needs align with what we offer.

Question 8

What is the recommended lead time for booking a session?

Accepted Answer

We recommend contacting us at least one week in advance. Although we try to be flexible, our schedule tends to fill up quickly during campaign periods and seasonal launches.

Question 9

What is the best way to send you the references or visual examples I have for the project?

Accepted Answer

References or visual examples can be submitted through the contact form, emailed directly, or sent via WeTransfer for larger file volumes. Providing detailed information enables us to better tailor our services to your needs.

Question 10

Do you also work with agencies or freelancers?

Accepted Answer

Yes, we collaborate with marketing agencies, designers, and photographers who need to strengthen their visual production or delegate part of the process. Feel free to reach out—no strings attached.

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